The fastest way to contact HawkInc is by email at hello@hawkinc.store. For order or download problems with an Etsy purchase, message us through the HawkInc Etsy store so the order details are attached automatically.
Questions about a product, a custom ISO/IEC 17025 documentation package, or a partnership? We’d love to hear from you.
How to contact HawkInc
- Email: hello@hawkinc.store
- Orders & downloads: Etsy messages via the HawkInc Etsy store
What we can help with
- Product questions and download help for planners, trackers and templates.
- Custom ISO/IEC 17025 documentation tailored to your laboratory (see below).
- Calculator feedback — if a free tool gives a result you don’t expect, send the page link and the inputs you used.
- Partnerships and collaborations with creators, labs and educators.
Custom professional documentation
Need a made-to-order ISO/IEC 17025 documentation package tailored to your laboratory’s scope? Email us with your accreditation scope (testing or calibration, matrices or parameters, number of methods) and your target timeline, and we’ll get back to you. You can also browse the ready-made templates on our Laboratory & Quality page first.
What to include when you contact HawkInc
- Etsy orders: your order number and the product name, sent through Etsy messages so the purchase details are attached.
- Download or file problems: the device and app you are using (for example Excel, Google Sheets, GoodNotes or a PDF reader) and a screenshot of any error.
- Calculator questions: the page link, the values you entered and the result you expected.
- Custom ISO/IEC 17025 documentation: your accreditation scope, the number of methods and your target timeline.
- Partnerships: a short description of your audience or organisation and what you have in mind.
The more detail you send, the easier it is to give you a useful answer the first time.
Frequently asked questions
How do I contact HawkInc?
Email hello@hawkinc.store, or for an Etsy order, send a message through the HawkInc Etsy store.
Where do I find the files I bought on Etsy?
Sign in to Etsy, open Purchases, and select Download Files next to your HawkInc order. If a file is missing or will not open, message us through Etsy.
How do I request a custom ISO/IEC 17025 documentation package?
Email hello@hawkinc.store with your laboratory’s accreditation scope, the methods or parameters covered, and your timeline.
I found an error in a calculator. How do I report it?
Email the page link and the exact inputs you entered to hello@hawkinc.store so we can reproduce and fix it.